EVENT ENTRY ISSUES

Occasionally we experience issues with our entry system – usually due to software updates. If you have issues entering, please only enter your credit card details ONCE.

Please wait and see if you receive a payment receipt and/or check for any credit card charges. If there is an issue with entries often we will see it on our end and will rectify and contact you if required (i.e. if the payment has not gone through). If you enter your credit card details twice, the system will sometimes charge you twice. Not only is this annoying for you, we also get charged a fee when processing refunds.

If you are unable to proceed to the payment page at all you can try on your mobile phone or a different browser or contact us with your team entry information. The best people to contact are our enquiries page, our treasurer or our website editor. We can then enter you manually and send a link for payment.

We will need:

  • any special categories (scout, novice or family)
  • any concessions
  • team member emails

If the team members don’t already have an account with SA Rogaining, please either set one up or provide us with

  • Name
  • Email
  • Gender
  • Year of birth

All contact info is on our contact page.