1. Refund Policy for Events
If you need to withdraw from an event, please log back into your account using the EDIT TEAM function on the event page as early as possible.
Refunds are paid as follows:
- Withdrawal prior to the date at which late fees apply: full refund, less $5 admin fee.
- Withdrawal after late fees apply, but prior to event day: 50% refund.
- Withdrawal on event day or a no-show: no refund.
- If an event is cancelled/postponed: full refund.
- Withdrawal due to COVID-19 symptoms: full refund.
2. Your Rights
We abide by the Australian Consumer Law, a national law introduced on 1 January 2011 covering all Australian shoppers, regardless of state or territory. By knowing your rights you can make informed choices and demand quality products and services.
3. Security Policy
We take steps to encrypt information transmitted between our website servers and your browser.
Secure payment transactions are enabled via Pin Payments (Southern Payment Systems Pty Ltd, Melbourne, Victoria). We do not retain or store your credit card details.